30-Day Money-Back Guarantee

Not right for you? Keep it.

100% as store credit

If a Nature Derma product isn’t right for you, tell us within 30 days of delivery and we’ll credit 100% of what you paidto your Nature Derma account. You keep the product. You don’t send anything back, and you don’t have to tell us why.

This is store credit, not a cash refund. The credit is added to your Nature Derma account and can be used against a future order on naturederma.com. It is not transferred to your bank, card, UPI or wallet, and it cannot be withdrawn or exchanged for cash.

What you get

100% of what you actually paid, not the MRP. If you bought on a discount or with a coupon, the credit is the discounted amount you paid.
One unit of each product. If you bought two or more of the same product, the guarantee covers one of them.
One claim per order. An order can be claimed once, whether it holds one product or several.

Who can claim

Orders placed on naturederma.com.
Orders that have been delivered.
Within 30 days of delivery. A claim raised on or before day 30 is honoured even if we process it afterwards.
Nature Derma products only. This guarantee does not apply to any other brand.

How to claim

Sign in, open Your orders, and choose Claim guaranteeon the order. The credit appears in your account immediately. If you can’t sign in, or your order isn’t showing, write to support@naturederma.com within the 30days and we’ll do it for you.

Using your credit

It can be used against any order on naturederma.com.
It can be combined with other offers and coupons.
It expires 30 days after it is issued. Unused credit is not refunded or extended.
Credit cannot be transferred to another person or account.

If something was wrong with your order

This guarantee is for products that simply didn’t suit you. If your order arrived damaged, incorrect, incomplete or past its expiry date, that is not a guarantee claim and you are entitled to more than store credit — contact support@naturederma.com within 24 hours of delivery and we’ll handle it under our Return, Refund & Cancellation Policy.

If a product irritated your skin, stop using it and contact us. We treat reactions separately from this guarantee and will advise you individually.

Questions

Can I have the money back to my card or bank instead?

No. This guarantee is paid as store credit only, and that is the case for every claim. If you’d rather not take store credit, simply don’t claim — it is optional, and nothing is deducted from you either way. (A damaged, wrong or undelivered order is a different matter, and can involve a refund to your original payment method.)

Do I have to return the product?

No. Keep it, use it, or give it away. Nothing comes back to us.

Do I have to say what was wrong with it?

No. You don’t have to give a reason and we won’t ask for one.

How long do I have?

30 days from the date your order was delivered.

I bought three of the same face wash. Do I get all three back?

One. The guarantee covers one unit of each product in an order. Buying more than one suggests the product suited you.

My order had three different products. Can I claim for just one?

A claim covers the whole order and can be made once. It credits one unit of each product in that order.

Can I claim on more than one order?

Yes. The limit is one claim per order, not one per customer.

I used a coupon. What do I get back?

What you paid, not the MRP. If a ₹499 product cost you ₹399 after a discount, the credit is ₹399.

When does my credit expire?

30 days from the date it is issued.

Can I use the credit with a discount code?

Yes, store credit can be combined with other offers.

I already got a partial refund on this order. Can I still claim?

Yes, and the credit is reduced by whatever has already been refunded, so the same amount is never paid twice.

I paid cash on delivery. Am I covered?

Yes, once the order is delivered and paid for.

Still need help? Write to support@naturederma.com.